LeaderSHIP TEAM

With over 15 years of experience in IT and data management across leading call centers and tech-driven environments, Sravan brings deep expertise in process optimization, technology integration, and data-led decision-making.

As Director at Smart Team Fintech Pvt Ltd, he spearheads strategic initiatives that align technology, analytics, and customer service to enhance business performance. He leads cross-functional teams, streamlines operations, and ensures consistent value delivery to clients and stakeholders.

Sravan’s leadership is grounded in empowerment, accountability, and continuous improvement. He has successfully managed large-scale operations with a sharp focus on quality, compliance, and customer satisfaction.

He believes that the future of fintech lies in merging human expertise with smart data and automation to drive sustainable success.

With over 16 years of experience in the call center and customer service industry, I’ve grown from the frontlines as a Sales Executive to holding key leadership roles, including my current position as Director at Smart Team Fintech Pvt Ltd.

Before Smart Team, I served as an Operations Manager in a reputed BPO, where I led a team of over 300 professionals. This experience honed my ability to manage large-scale operations, drive performance, and create a work culture rooted in accountability, collaboration, and continuous improvement.

At Smart Team Fintech, I bring a people-first leadership style combined with a strong focus on operational excellence. I’m passionate about aligning people, processes, and technology to deliver scalable customer experience solutions in the fast-paced fintech industry.

My core strengths include:

• Building      and nurturing high-performance teams
• Driving      KPIs and service level targets
• Streamlining      processes for improved efficiency
• Leading      with integrity and purpose

I believe in empowering individuals to grow into leaders, and I’m deeply committed to creating a culture where innovation and ownership thrive. For me, success isn’t just about numbers—it’s about people, passion, and purpose.

With over 14 years of experience in the banking industry, I’ve had the opportunity to work with various leading banks in the role as a AVP. Throughout this journey, I’ve built deep expertise in sales, relationship management, and market expansion—consistently delivering results in highly competitive environments.

Currently, as the Vice President at SmartTeam, where I focus on driving growth, building strategic partnerships, and identifying new business opportunities in the ever-evolving fintech landscape. My role allows me to blend my banking background with innovative financial technology solutions to deliver value to clients and stakeholders.

I take pride in my ability to understand customer needs, craft tailored solutions, and foster long-term relationships built on trust and performance. My approach is results-driven yet people-focused, aiming to align business goals with client success.